Collaborating with your key team, stakeholders and customers, we create the space for invention and creativity to make practical strategies that produce measurable results.

The services we offer are:

  • Insight – We aim to change forever the way you relate to your customers through a mix of purpose-driven market research and behavioural sciences.
  • Invention and creativity – We use action based co-creation tools that lead to startling creativity and invention.
  • Strategy – We give you clear, original and pragmatic plans to turn insight and creativity into meaningful and lasting change.
  • Prototyping and Piloting – We turn theory into tangible prototypes, co-designing the details with your customers, and testing the models in real-life scenarios.
  • Implementation recommendations – We can give you detailed recommendations for rolling out the new product, service or way of working.
  • Evaluation – We can support you with in-project evaluation and testing, as well as soft and hard performance metrics.
One of the benefits of the approach has been a cultural change within the service and its management team, and there’s now a real focus on continual improvement.

Hugh Johnston, South Essex Partnership University NHS Foundation Trust